An account can only be on one payment plan at a time. EVerywhere is partner billing, so you need to leave it before joining ChargeMate.
Before you unlink, compare your options. EVerywhere bills your charging at your Genesis home rates, which may still work out cheaper per kWh. Call us on 0800 224 274 if you’d like help comparing.
How to unlink
You unlink through Genesis, the same way you joined:
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Log in to your Genesis Energy IQ account.
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Go to EVerywhere.
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Choose to unlink your ChargeNet account.
If you get stuck, contact Genesis or visit their EVerywhere page.
How do I know it worked?
Open the ChargeNet app and go to Profile. Your payment plan should no longer show EVerywhere. This usually updates straight away. If it still shows EVerywhere, contact us and we’ll check.
What do I need to do next?
If there isn’t a card on your ChargeNet account, add one in the app under Profile, as you’ll now pay us directly. Then fill in the sign up form.
What happens to my past sessions?
Sessions before the unlink stay on your Genesis bill. Sessions after it are charged to your ChargeNet account.
Can I go back to EVerywhere later?
Yes, but not while you’re on ChargeMate. Cancel ChargeMate, wait until it ends, then relink through Energy IQ.