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Top FAQs

Where can I find a ChargeNet charging station?

Both the ChargeNet app and the ChargeNet website feature a map of New Zealand showing all our chargers, live availability and maintenance status. You can zoo...

How to charge

Find useful tips and tricks to charging.


General enquiries

Common questions about ChargeNet and charging your EV.

How to charge

Find useful tips and tricks to charging.

Account & Payment Queries

Useful information for setting up an account and general billing enquiries.

Activation Methods

Current available options.

Partner Billing

Current billing and rewards partners

Earning and Redeeming AA Smartfuel Discounts

Common questions about earning and redeeming AA Smartfuel discounts.

Useful Articles

Links to helpful articles within the ChargeNet website.

Location and time-specific queries

These concerns are location and time specific. Should you require further details, please get in touch with us via the form on our Contact page.

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