Top FAQs
How to charge
Find useful tips and tricks to charging.
Where can I find a ChargeNet charging station?
Both the ChargeNet app and the ChargeNet website feature a map of New Zealand showing all our chargers, live availability and maintenance status. You can zoo...
Documentation
Frequently Asked Questions
Most common FAQs.
The new ChargeNet app is here!
We’re excited to introduce an enhanced EV charging experience with a fresh new version of the ChargeNet app, packed with innovative features to streamline yo...
How to charge
Find useful tips and tricks to charging.
General enquiries
Common questions about ChargeNet and charging your EV.
Account & Payment Queries
Useful information for setting up an account and general billing enquiries.
Activation Methods
Current available options.
Partner Billing
Partner Billing is where your ChargeNet account billing is managed through your preferred billing partner.
Vehicle, Location and time-specific queries
These concerns are vehicle, location or time specific. Should you require further details, please get in touch with us via the form on our Contact page.
Early Access App Testing
Joined our early-access mobile app testing group? Here’s some useful information to help guide you through testing our new app.
Useful Articles
Links to helpful articles within the ChargeNet website.