Support Hub

Support Topics

• Can't find what you are looking for?

  If you haven't found what you need in our support hub, our customer care team is here to help.

• Getting started with ChargeNet.

  New to ChargeNet and charging? Start here to understand account setup, finding a charger, and your first session

• Starting and stopping a charging session

  Everything you need to start and stop a charging session - using the app, an RFID fob, or automatic charging.

• Automatic start of charge

  ChargeNet offers two automatic start technologies - Autocharge and Plug & Charge.

• ChargeNet app & account

  The ChargeNet app is your central tool for finding chargers, starting sessions, managing your account, and tracking your charging history.

• Billing and payments

  Help with payment methods, billing queries, company accounts, and partner billing.

• Vehicle, Location and time-specific queries

  These concerns are vehicle, location or time specific.

• Troubleshooting, safety and general enquiries

  Common questions about ChargeNet and charging your EV.