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Support Hub

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Top FAQs

Where can I find a ChargeNet charging station?

Both the ChargeNet app and the ChargeNet website feature a map of New Zealand showing all our chargers, live availability and maintenance status. You can zoo...

How to charge

Find useful tips and tricks to charging.


The new ChargeNet app is here!

We’re excited to introduce an enhanced EV charging experience with a fresh new version of the ChargeNet app, packed with innovative features to streamline yo...

How to charge

Find useful tips and tricks to charging.

General enquiries

Common questions about ChargeNet and charging your EV.

Account & Payment Queries

Useful information for setting up an account and general billing enquiries.

Activation Methods

Current available options.

Partner Billing

Current billing and rewards partners

Vehicle, Location and time-specific queries

These concerns are vehicle, location or time specific. Should you require further details, please get in touch with us via the form on our Contact page.

Vector Transition

We’re adding 12 EV-charging stations to our network through the purchase of Vector’s Auckland sites.

AA Smartfuel Programme

As of 1 February 2024, the AA Smartfuel programme has come to an end. Thank you for your support. We are pleased to have had the opportunity to partner with ...

Early Access App Testing

Joined our early-access mobile app testing group? Here’s some useful information to help guide you through testing our new app.

Useful Articles

Links to helpful articles within the ChargeNet website.

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