Top FAQs

Support Topics

  • Can't find what you are looking for?

    If you haven’t been able to find what you need on our site, please reach out to our customer care team. Urgent Help For urgent charging issues, please contact …

  • Frequently Asked Questions

    Most common FAQs.

  • Automatic Start of Charge

    ChargeNet offers two automatic start technologies - Autocharge and Plug & Charge. Both of these technologies allow for your EV to start charging automatically …

  • ChargeNet App

    We’re excited to introduce an enhanced EV charging experience with a fresh new version of the ChargeNet app, packed with innovative features to streamline your…

  • How to charge

    Find useful tips and tricks to charging.

  • General enquiries

    Common questions about ChargeNet and charging your EV.

  • Account & Payment Queries

    Useful information for setting up an account and general billing enquiries.

  • Partner Billing

    Partner Billing is where your ChargeNet account billing is managed through your preferred billing partner.

  • Vehicle, Location and time-specific queries

    These concerns are vehicle, location or time specific. Should you require further details, please get in touch with us via the form on our Contact page.

  • Useful Articles

    Links to helpful articles within the ChargeNet website.