Top FAQs
Where can I find a ChargeNet charging station?
Both the ChargeNet app and the ChargeNet website feature a map of New Zealand showing all our chargers, live availability and maintenance status. You can zoo...
How to charge
Find useful tips and tricks to charging.
Documentation
Frequently Asked Questions
Most common FAQs.
The new ChargeNet app is here!
We’re excited to introduce an enhanced EV charging experience with a fresh new version of the ChargeNet app, packed with innovative features to streamline yo...
How to charge
Find useful tips and tricks to charging.
General enquiries
Common questions about ChargeNet and charging your EV.
Account & Payment Queries
Useful information for setting up an account and general billing enquiries.
Activation Methods
Current available options.
Partner Billing
Current billing and rewards partners
Vehicle, Location and time-specific queries
These concerns are vehicle, location or time specific. Should you require further details, please get in touch with us via the form on our Contact page.
Vector Transition
We’re adding 12 EV-charging stations to our network through the purchase of Vector’s Auckland sites.
AA Smartfuel Programme
As of 1 February 2024, the AA Smartfuel programme has come to an end. Thank you for your support. We are pleased to have had the opportunity to partner with ...
Early Access App Testing
Joined our early-access mobile app testing group? Here’s some useful information to help guide you through testing our new app.
Useful Articles
Links to helpful articles within the ChargeNet website.