You can email your complaint to firstname.lastname@example.org and we will answer your email during normal office hours. Should ChargeNet NZ be unable to resolve any complaint to your satisfaction or within a reasonable time-frame, you may direct your complaint to:
Utilities Disputes Ltd
PO Box 5875
Or you may call them on Freephone 0800 22 33 40.
You can learn more about our complaints policy at www.charge.net.nz/complaints