I have a complaint, compliment or feedback

We’re always looking to improve, so whether you’ve had a great experience or something didn’t go quite right, we’d love to hear from you.

You can share your feedback, compliments, or complaints by emailing us at info@charge.net.nz. We aim to respond during our standard office hours and will do our best to resolve any issues as quickly and fairly as possible.

If we’re unable to resolve your concern to your satisfaction, or within a reasonable time frame, you are welcome to contact:

Utilities Disputes Ltd
Freepost 192682
PO Box 5875
Lambton Quay
Wellington 6145

Or phone them toll-free on 0800 22 33 40.

You can also learn more about our complaints process at www.charge.net.nz/complaints.

Your feedback helps us do better, and we truly appreciate you taking the time to get in touch.