What is your complaints procedure?

You can email your complaint to info@charge.net.nz and we will answer your email during normal office hours. Should ChargeNet NZ be unable to resolve any complaint to your satisfaction or within a reasonable time-frame, you may direct your complaint to:

Utilities Disputes Ltd
Freepost 192682
PO Box 5875
Lambton Quay
Wellington 6145

Or you may call them on Freephone 0800 22 33 40.

You can learn more about our complaints policy at www.charge.net.nz/complaints