Issues removing the cable

In some cases the vehicle does not let go of the cable. 

CCS.

1. Make sure the session has ended

2. Unlock the car 

3. Push the connector back into the car and try unlocking the charge port again (I know, it is already in the car - Just give it a try 😉). You might need to try this several times.

4. It could be that the connector cannot be unlocked due to the weight of the cable that blocks the unlock mechanism. In that case, it helps to support the cable when you unlock the connector with your car keys.

5. Check out your vehicle manual. For many vehicles, you can find additional tips and how to perform an emergency release.

Still issues? In that case, it can be that the charge port is broken. You may need direct help from the manufacturer of the car.

Chademo

1. Make sure the session has ended

2. Press the release mechanism on the top of the connector to unlock the CHAdeMO connector.

3. Check out your vehicle manual. For many vehicles, you can find additional tips and how to perform an emergency release.

Are still having issues, and you have tried more than once? Then please contact our Customer Support.

AC

1. Make sure the session has ended

2. Unlock the car

3. It could be that the connector can not be unlocked due to the weight of the cable that blocks the unlock mechanism. In that case, it helps to support the cable when you unlock the connector with your car keys.