If your session won't start, work through these steps:
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Check the app or map: confirm the charger shows as Available (green). If it shows as In Use or Offline, try a different connector or station.
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Check your payment method: an expired or declined card will prevent sessions from starting. Go to Account → Payment methods to update.
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Restart the app: close and reopen the ChargeNet app, then try again.
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Check your cable: ensure the cable is fully seated in both the vehicle and the charger.
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Try your RFID fob if you have one, try tapping it on the reader instead of using the app.
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Check for an error code: if the charger screen shows an error, see [Error when starting a charging session](/support-hub/error-when-starting-a-charging-session).
If you are still having issues our Customer care team are here to help 24/7 on 0800 224 274